There is no doubt in my mind that the Pixel 2 XL is a great smartphone. I've been using it for a week and I have not faced a single issue. Having said that, the smartphone has been plagued with a few issues since launch, such as the troublesome OLED display.

However, a new problem has been discovered by a Reddit user who claims he received a Pixel 2 XL that did not even have an operating system installed.

Basically, this is a smartphone from the production line that may have missed the stage where the operating system is installed. This is not the first time a fiasco like this has occurred with the Pixel smartphone. If you do a simple a Google search, you can find one other person who has faced a similar problem. The Pixel 2 XL is not available in India until November 15th and there is no way to say whether this problem might be present in some Indian variants as well.

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The user who suffered the problem went on to add that Google is replacing the device and has been compensated with a Google Play Gift Card. Google is also expediting the shipping of the replacement phone to reduce any inconvenience caused.

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Google has not commented on whether this is a one-off problem or an endemic issue with the Pixel 2 smartphones. Needless to say, Google has to step up their quality control game in order to avoid a PR disaster in the near future that may affect sales. As for this little incident, let us hope that Google puts more work in ensuring that its Pixel 2 XL comes with an OS before it ships out to the owner.

Source: 9to5Google