Over 1.2 million Snapchat users are legit disappointed as the company officially affirmed its commitment to a contentious new app update which went into effect in early February.

In an official response on Change.org, where user Nic Rumsey posted a petition called "Remove the new Snapchat Update," the Snapchat team wrote that they "completely understand the new Snapchat has felt uncomfortable for many." The statement highlights that the app will "adapt" to each user and "get smart over time."

© Snapchat

To date, Snapchat has been vigorously standing behind the update, with Snap CEO Evan Spiegel saying earlier this month that, basically, people just need time to get used to it. “It'll take time for people to adjust, but for me using it for a couple months I feel way more attached to the service,” he added.

Snapchat explains that the goal of the redesign was to make it easier to “connect with the people you care about the most,” which explains how the app now separates content based on friends and public celebrity account.

© Twitter

Snap is also planning to add tabs in Friends and Discover, which according to them will "make it easier to find the Stories that you want when you want them." That update is slated to reach iOS devices some point "soon," followed by Android "in the coming weeks."

"Once you receive the update, you'll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app," the company wrote. "This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone."

© Change

Users are upset over a number of things in the new design, including the mixing of Stories in a single “Friends” page, increased difficulties with finding friends and re-watching Stories, and a revamped Discover section which combines content from professional creators, big news outlets, video makers, and social media stars.