NADRA Chairman Usman Mobin (right) interacting with the centre's staff. Photo: NADRA

KARACHI: National Database Registration Authority (NADRA) Chairman Usman Mobin paid surprise visits to various centres of the authority across the city today.

According to a NADRA spokesperson, the authority?s chairman interacted with customers and heard their complaints.

Mobin then ordered all NADRA centres across the city to work seven days a week and remain open for 12 hours a day.

The chairman also changed the entire staff of the NADRA centre in Defence Housing Authority and suspended in-charges of four centres on public complaints. 

The suspended officers hailed from the Landhi, Korangi, Shah Faisal and Malir.

Moreover, an inquiry was ordered against them on complaints that they are sending applicants to other centres without providing services.