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  1. We've recently spoken about how we've brought our Gallery and Blog apps bang up to date with interface overhauls to bring them inline with the high standards our customers expect. Keeping this in mind, we're thrilled to announce that we've taken Commerce right back to 2009. This needs an explanation. Way back in 2009, Obama was inaugurated as the 44th President. Minecraft was put into beta, Slumdog Millionaire was released to critical praise and we had a product called IP.Subscriptions. IP.Subscriptions was a lightweight member subscriptions manager that allowed members to purchase elevated permissions via a user group upgrade. It was a fine little app. However, on the horizon we had a brand new eCommerce app in development. Then called Nexus, now called Commerce (we took months to come up with that). It made sense for us to merge the products into one app given they both had overlapping functionality. They both could create packages to promote members to a new user group. Commerce was much more developed as an invoicing and billing system. Everyone was happy. Almost. Commerce has grown to be an incredibly powerful app. It can sell anything from physical products like t-shirts, to digital products such as license keys and it can even manage your hosting set-up. We use it for our support and billing systems, so we know how robust it is. While it's an incredibly powerful commerce system, setting up basic subscriptions packages became a little more complex. Over the past few years we've received a lot of feedback on this. We've listened. Commerce Member Subscriptions We've built a brand new section into Commerce specifically for membership subscriptions. Let's take a look at this in more detail. On the front end, there's a very clear and easy to understand page for membership subscriptions. The main subscriptions interface Here you can see all the available packages, which one you're currently subscribed to and the upgrade and downgrade options. A simple way to upgrade There's several choices for costing upgrades in the Admin CP, here we have chosen to charge the difference between packages. Get to your subscriptions easily Your subscriptions are easily found in the user menu. If the Admin allows, the package you're subscribed to appears as a badge on your profile. There's also a little widget showing the packages which you can drag and drop to the sidebar for an additional prompt for non-subscribers. This gives Invision Community a very clear and easy to understand interface for subscriptions which lives outside of the Commerce store and its packages. Now, let's dive into the Admin CP The main engine for this feature is the package list. This is in a separate area within Commerce. The list also shows the number of currently active and inactive subscribers. This links to the list of subscribers. Other than Bob having a total nightmare, you can easily view which members are currently active. The buttons link you to the Commerce invoice and purchase. If you wish to add a member to a subscription without charging them (you generous soul, you), then that is easily possible. Creating a new subscription package is very straight forward. We've built a new form which is stripped down to the fundamental items you'll need for a subscription. As you would expect, there are several settings to control the system. A few things worth mentioning here: You can force new members to purchase a subscription on sign-up You can show or hide the profile badge indicating which package they purchased. You can choose to allow upgrades or downgrades. You can choose how you'd like to charge for upgrades or downgrades Thank you to everyone who has provided feedback over the years. We're really pleased to present this new feature and hope that it'll make your daily lives just a little easier. Let us know what you think!
  2. Stripe is the most popular payment method in Commerce, allowing communities to take payments by card securely with easy setup. While there's no doubt that credit cards are still the most popular methods of making a payment, digital innovations such as Apple Pay and Bitcoin are increasing in popularity. For 4.3 we've deepened our integration to support some of their latest features. Apple Pay & Google Pay Apple Pay allows users to pay quickly with their iPhone, iPad or Mac (with Safari and either a paired iPhone or using the MacBook Pro with Touch ID) using the card details stored on the device, authenticated with Touch ID or Face ID. Apple Pay Google Chrome (on desktop or Android devices) supports a similar feature allowing users to pay with card details stored in their Google account with Google Pay, or stored in Chrome itself. Paying with card details stored in Google Chrome Both of these features are now supported through Stripe in Invision Community 4.3. Setup is simple - for Apple Pay you simply need to verify that you own your domain by uploading a file you obtain from the Stripe dashboard, and nothing special is needed for Google Pay - and then create the payment method in the AdminCP. Stripe does not charge any additional fees for either option. Commerce will automatically hide the option if the user's device does not support either method. Bitcoin Bitcoin support is also now available. If enabled, after the user chooses the Bitcoin option, the amount to pay is automatically converted into BTC and the user is shown an address to send bitcoins to: Bitcoin Payment Screen After the payment is received, the user will automatically receive an email confirmation. 3D Secure Also known as Verified by Visa, Mastercard SecureCode, and other brand names, 3D Secure is a system that is used to verify a customer's identity before purchase is completed and transfers the fraud loss liability from the merchant to the cardholder bank in case of fraudulent disputes. After the user has entered their card details, they are redirected to their bank's website and asked to provide additional verification. Our integration with Stripe in 4.3 now supports this process. A new setting allows you to choose if you want to use 3D Secure just for cards which require it (i.e. cards which would decline the payment if 3D Secure is not completed) or for all cards which optionally support it as well. Amex Express Checkout American Express cardholders can use Amex Express checkout to pay by using their American Express login rather than providing their card information. This is also now supported through Stripe in 4.3. Amex Express Checkout Alipay, Bancontact, Giropay, iDEAL, SOFORT These are popular payment processors internationally (Alipay is popular in China, Bancontact in Belgium, Giropay in Germany, iDEAL in the Netherlands, and SOFORT in several European countries). The checkout experience is similar to PayPal with the user being redirected to the appropriate site, authenticating the payment, and then being redirected back. All of these are also now supported through Stripe in 4.3. Dispute/Chargeback Handling A dispute (also known as a chargeback) occurs when one a cardholder questions your payment with their card issuer, which causes the funds, plus a fee, to immediately be taken from your account until evidence is provided that the transaction was legitimate. Anyone operating an online store knows how frustrating this experience can be. In 4.3, we've made dealing with this situation a little easier. When a dispute is created, Commerce will now mark the transaction as disputed, which will immediately revoke any benefits from the purchase (for example, if it's for a subscription that moves them into a different group, they will be placed back into their original group; if it's a Downloads file, they won't be able to download it any more; if it's for a physical item that hasn't been shipped yet, the shipping order will be placed on hold). Disputed Transaction All transactions with currently open disputes can be accessed quickly from the transaction list. The transaction page will show you the status and reason for the dispute, and links to your Stripe dashboard where you can respond. When the dispute is resolved, the transaction screen will be updated, with either the transaction being marked as refunded if the dispute is lost, or going back to paid if the dispute is won and the funds returned to you. A dispute that was lost A dispute that was won Radar Radar is Stripe's suite of fraud detection tools using machine learning and customisable rules to help detect fraudulent transactions. Stripe will automatically blocks transactions is considers highest risk already. However, for "elevated" risk transactions, while Stripe would alert you of them so you could review them, Commerce would process the transaction normally. In 4.3, Commerce will place any transactions which Radar reports as having an "elevated" risk level on hold for manual review, so you can decide whether to approve or not before the funds have been captured. In addition, the transaction details screen for Stripe transactions now provides some additional information about Stripe's checks on the transaction, including the Radar risk level, if the CVC check passed, and if the billing address provided matches the card's billing address. If a fraudulent transaction does make it through, you will now have the option to indicate this when refunding the transaction to help Stripe's anti-fraud systems learn.
  3. This entry is about our IPS Community Suite 4.2 release Improved Stripe Integration Stripe is a popular payment gateway that supports card payments. In IPS Community Suite 4.2 we have made some improvements to our integration: When viewing a transaction in the AdminCP, it will show the last 4 digits of the card used, and the result of Stripe's risk evaluation. More information is sent to Stripe for easier cross-reference between Stripe's control panel and your AdminCP. This includes the customer's name, billing and shipping addresses, email address, associated transaction/invoice/customer IDs, and the invoice title. Stripe Transaction in the AdminCP showing risk evaluation and card details Transaction in Stripe's control panel showing customer and invoice details Anti-Fraud Improvements Anti-Fraud Rules now have some additional filters: Products being purchases includes... Account was registered more/less than [x days] ago Customer is/isn't in group Customer has previously spent more/less than Time since last purchase is more/less than [x days] ago Custom profile fields (both at member and customer level) IP address is x (exactly, contains or matches regular expression) Customer has previously made transactions that failed (opposed to "were blocked by fraud rules") Email address matches regular expression Some of the new Anti-Fraud Rule options MaxMind per gateway A new setting has been added that allows you to run MaxMind only against transactions using particular payment gateways. New MaxMind gateways setting Transaction Search You can now enter the transaction ID provided by the payment gateway in the AdminCP search box to find a transaction. Looking up a transaction by gateway ID Renewal Savings If you have a product with multiple renewal terms, a new setting allows you to show alongside each option how much is saved. This can be shown either as a monetary value, or as a percentage. Product showing savings for different renewal options View the full article
  4. An issue in 4.1.16 (and 4.1.16.1) has been identified that may result in one or both of the following conditions being noticed on your site if you use Commerce and the Support feature. You may notice the supportAutoResolve task from the Commerce application is locked If you use cron to run your tasks, you may receive an email alerting you to a failure running the task with debug output This is a bug within the Commerce application that has been resolved for our next release. If you are affected by this issue, please upload the following file to patch your site applications/nexus/tasks/supportAutoresolve.php View the full article
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