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354 topics in this forum
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The General Data Protection Regulation (GDPR) is a regulation (EU 2016/679) that is intended to strengthen and unify data protection for EU residents from 25th May 2018. How can Invision Community help? While Invision Community enables you to collect and store information, it's important to note that you as the site owner are the data controller. If your site is hosted in the EU, then we recommend that you research your responsibilities. We have introduced several new tools in Invision Community 4.2.7 to help you with compliance, and we'll run through them and the relevant sections of the regulation in this blog. Individual Rights (More information) …
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Matt was recently invited onto the Community Signal Podcast, where he spoke with host Patrick O'Keefe. Everything from how Matt got started with online communities right up to the possibility of a post Facebook era was covered in their 45 minute chat. Matt also gives a little insight into how Invision Community works behind the scenes. From Community Signal: Check out the podcast now!
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Despite your best efforts, is engagement a problem for your community? You have your site promotion running well and you are seeing plenty of traffic but it doesn't convert into comments, posts or reactions? Invision Community is a powerful platform that offers layers of complexity for the many sites it powers. When you are struggling to convert page views into comments, it's worth taking a step back and evaluating your site from a new user's point of view. We'll take you through our 6 best tips to simplify your site and increase engagement using built in tools. #1 Use Social Sign In with at least Facebook and Twitter enabled. Social sign in makes it easy…
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It's hard to believe that we're close to wrapping up 2017 already. It seems like only yesterday we were putting the finishing touches to Clubs, Fluid View, Profile Completion and all the other new features added this year. We're not resting though, Invision Community 4.3 is well underway and we'll be releasing news of its new features soon. Our developers have been busy squashing bugs and release Invision Community 4.2.6. Regular visitors to our own community may have noticed that we've been running several search tests to improve the results search brings. Our latest community articles continue to be well received. This month's highlights are: In team tal…
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It's that time of year again! Have you been thinking about starting your Invision Community? Or perhaps you're currently using another service and want to take advantage of our modern, mobile ready and social media equipped platform? This has been a great year for Invision Community. We've added many new features including Clubs, Fluid View, Profile Completion and more. We've been adding useful articles such as the benefits of owning your own community versus a Facebook Group, how to optimize your community's SEO, and how to stop spam. And we're already working on our next major release due out early 2018. To celebrate, we have two new coupon code…
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This month we ask a very simple question that got our team thinking hard. “If you could only keep five possessions, what would they be?” Now, this doesn't assume that there is a disaster, so you don't need to think about things like food and water. It also doesn't need to include humans or pets. This is also not a "Desert Island" question so survival tools are not required. This got us really thinking about what material possessions are important to us. It also made us realise how much technology has made a lot of things redundant. We might have said "CD collection and my favourite books" ten years ago, but with a phone, that's no longer the case as so much…
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We all know what a pain spam can be. We deal with it daily in our inboxes often relying on clever software to filter it out for us. Even worse, some spam is so well disguised that it can fool you into thinking it is a genuine message. You've put in the hard work with your community. You've used the built in social promotion tools and SEO features to get it noticed. Now that it's indexing well with Google, you've become a target. Invision Community has several tools in its arsenal to deal with spam leaving you free to concentrate on your members and content. We'll take a look at these tools in more detail. First, it's important to know that there are two mai…
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Unlike a regular website, where you write content for each page, target keywords and optimize text, a forum community's content is predominantly written by users. They don't know or care about your site's SEO and just want to interact with other users or find answers to their questions. To keep your community moving forward, Invision Community implements many best-practice SEO techniques and approaches for you automatically, without you needing to lift a finger. Even still, there are a few additional steps you can take to potentially help your site rank better. How Invision Community helps you automatically Invision Community does a lot of automati…
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Whether you run an existing community or are taking tentative first steps into setting up an online community forum around your brand, an important choice you need to make is between social networks like Facebook or having a community you own and control. Let's take a look at the benefits of an owned community versus a Facebook group - as well as how you can still use Facebook (and other social media platforms) to your advantage. You own your data The biggest point to consider when using Facebook groups is that you do not own your own data. Facebook owns it and does not even allow you direct access to it. If you decide later to move to a different pl…
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Our recent release of Invision Community 4.2 was the most well-received version ever! The feedback we received on new features like Clubs, Reactions, and Promotes was better than we could have hoped and we really enjoyed seeing all the creative uses as people implemented them on their own communities. We have been hard at work on version 4.3 with a goal of improving on all the great new features. It is well under way and we are happy to able to start announcing what's new over the next few weeks. Invision Community 4.3 will not only contain new features but also have a core focus on refinement from 4.2's new features. You will see many improvements to Clubs, new…
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Whatever the purpose of a community - be it customer support, fan engagement, interest-based groups and so on - there's usually a need for site staff to communicate important information to users. Of course, in some cases this information is best suited to a site announcement, which by design has a lot of visibility and authority. But it's important that day to day staff posts stand out too. As we'll discuss in future articles, a key part of engagement is that users see your organization's team interacting with the community. In many cases, users will expect and appreciate acknowledgement from your community team, and by highlighting those responses you can add a …
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Making security considerations a key part of your community setup and maintenance can save you from many future headaches. You've worked hard to get your community moving. Don't make yourself an easy target and undo that work. Here’s our current advice to our customers. 1. Enable HTTPS HTTPS is fast becoming the standard way to serve websites. In 2016, more than 50% of web requests were served under HTTPS for the first time. Chrome and Firefox now explicitly warn users on login forms that aren’t sending data over HTTPS, and it’s not hard to imagine that in the near future all insecure pages will receive the warning. HTTPS simply means that web…
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This week, we were inspired to discuss home automation after @Joel R raised the question in a topic. With so many commercial options available now, such as Alexa, Siri and Google Home, we started discussing what automation we have in our homes. This week we'll focus on the a few team members who have heavily automated teams. Although @bfarber's answer "I have kids to help automate the home" was a clear winner. Marc S (Support technician & cycle injury enthusiast) For me I just have Hive, which is automation for my central heating system, and an Echo. So I can tell my heating to switch on and off by speaking to the echo if I wish, but to be honest its ve…
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One of the bigger decisions a community manager has to make as a community grows is whether to employ proactive or reactive moderation (or a combination of both). This isn’t always a conscious decision; sometimes forum moderation features are toggled without giving much explicit thought to the style of moderation desired and the pros and cons of doing so. It’s worth taking a moment to consider the reasons behind each type, and come to a justification for one or the other. Firstly, let’s discuss what we mean by proactive and reactive moderation. Proactive Moderation With a proactive approach to moderation, the goal is to prevent bad content from ever app…
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What is the one thing you'd like to do in life, but haven't got around to yet? This week, we get introspective and look at the things we'd love to do but haven't found the time to do yet. Brandon (Senior tech support and development) Travel more. I've traveled a little bit, but there are still many many places I'd like to visit. Something tells me I'll need to wait for some of the kids to get older and move out first however. Mark H (Tech support) Take a vacation in Hawaii, as that will complete a goal I set in my youth: Visit all 50 States of the US. Have vacationed, usually camping, in 49 of them so far. Marc S (Tech…
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This week's question is inspired by liquidfractals's reply to last weeks question. What is your favorite music and which bands would you have loved to see live? We learned many things; mostly that our team have poor taste in music. Brandon (Senior tech support and development) I like a lot of different genres. I grew up with rap and pop, but I like R&B, country, electronic and rock too. Krayzie Bone of Bone Thugs n Harmony is probably my favorite rapper (and I've seen the group perform live), with Chamillionaire being a close second (and I've actually met him and talked to him one on one). I'd love to see Pentatonix live, that's on my bucket list I'd…
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This week, the team have been discussing the one thing they can not live without. Some found this a hard question to answer. What is the one thing you cannot live without? A tricky question for some. Could you pick just one thing? Brandon (Senior tech support and development) My family is my saving grace and escape, and even though they're (collectively) the ones typically causing me the most work I wouldn't trade them for anything. Mark H (Tech support) I believe my choice would have to be "good coffee". I can deal with no phone, even deal with no credit card. But no coffee? The horror.... the horror. (2 points for naming the refere…
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This week, the team have been discussing their very first computing memory. This will probably reveal a lot about the age of some of our team. We recently worked out that when Matt and Charles first met and started producing community software, some of the younger members of our team were still in primary school. What is your first computing memory? An easy question for tech-heads as we've all been toying with computers since our earliest days. Brandon (Senior tech support and development) We had a VIC20 and a Commodore128 growing up. In 6th grade I got into BASIC a little bit and wrote my own home-grown computer program for my school's science fair on th…
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Welcome to the first of a new regular series we're calling "Question of the week". Each week, we'll ask our team a question and share the replies. To kick things off, we posed a very simple question: What is your favorite TV show right now? We may have over-estimated how much TV the average geek watches. Here's what our team said. Brandon (Senior tech support and development) How do I answer this without writing an essay?! I really don't watch too many TV shows personally, and I definitely don't have any that I watch religiously. I'd say my favorite is probably Fixer Upper as I tend to like to have those sorts of home repair shows on in the backgroun…
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We are working hard to get Invision Community 4.2 ready to go! If you have not been following this upcoming version, check out the details: Over the last month we have released several beta versions and feedback from those that have chosen to jump in on the beta has been great. We really could not be happier. Feedback has included amazement over how stable the beta is to reactions from community members enjoying all the new features. Everyone here at IPS is very excited to get the full release out so everyone can enjoy it. Not everyone is comfortable using beta releases . Back in March when we first announced 4.2 was coming soon we said that it would be ou…
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Here is the roundup of what's new in Invision Community 4.2! Highlights There's a lot of new feature in 4.2 but here are a few of the highlights: Promoting Content - A new way to promote content in your Community internally, on Facebook, and on Twitter. Clubs - Clubs are a brand new way of supporting sub-communities within your site. Many people have requested social group functionality in the past and Clubs are our implementation of this concept. Reactions - Offer more fine-grained sentiments towards content than a simple up/down or 'like'. They are now in common usage on social networks, and so users exp…
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Completing long and complex forms online is tedious. It can be off putting having to fill in a lot of information before you can join a site or service. You may find that potential members never bother to convert from a visitor. How to convert guests into regular members is an often asked question. The simple answer is to lower the barrier to entry. Invision Community 4 already allows you to register with Facebook, Twitter, and other networks with ease. "Complete My Profile" is a system that will lower the barrier of conversion. Guests only have to complete a very basic form to gain membership. Members are then asked to complete any custom profile fields you req…
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This entry is about our IPS Community Suite 4.2 release Top Members For 4.2 we made some improvements to the Top Members section of the Leaderboard. A new overview page tab shows a selection of the top members across different criteria. Top Members Overview Page showing members with Most Reputation and Most Content The filter menu allows you to view more members in any chosen category, and a new AdminCP setting controls which categories should be available. Top Members Categories In the AdminCP you can configure which categories are shown on the overview page, the filter menu, and how many results show for e…
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This is an entry about our IPS Community Suite 4.2 release. You are probably already familiar with our content embedding feature in IPS Community Suite. When a link to content in the community is pasted into the editor (e.g. a topic, or a post, or a gallery image, etc.) it is automatically expanded into a preview of the content, usually with an accompanying image, allowing users to click through to that content if they are interested. An embedded Gallery image in IPS Community Suite 4.1 While it has proved a useful feature to members, each embed used essentially the same structure - a small thumbnail on the left, a title, and a few lines of te…
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This is an entry about our IPS Community Suite 4.2 release. The ability to automatically promote users from one group to another based on set parameters has been a staple of community software for some time. Traditionally, the most common determination of promotion has been post count. Additionally, the 4.x Community Suite supports promoting members automatically based on the time elapsed since the user joined the site and based on their total reputation count. With 4.2, we have completely overhauled and enhanced the group promotion feature bringing many new options to administrators looking to promote members through different group levels. To start with, …
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This is an entry about our IPS Community Suite 4.2 release. When you have a diverse range of topics within your community, it makes good sense to separate topics within forums and categories. This will ensure that the viewer can find relevant content by scanning the list of forums first. If you have a more focused community with fewer forums, presenting your community with a list of them can be daunting. This is especially true for less experienced visitors raised on social media. Fluid forum view allows your visitors to get right to the meat of your community; the topics. A fan site for a band is a good example of a community that will benefit with fl…
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This is an entry about our IPS Community Suite 4.2 release In previous versions of IPS Community Suite we have had an account history feature in our Commerce application. This feature showed many important actions that may be relevant to the customer such as when an invoice was generated or when a customer changed their account details. In IPS Community Suite 4.2 we have expanded this functionality and moved it into the core functionality of the suite. Member History Member Overview Member actions that will be logged include (but are not limited to) Email address change Display name change Password change Account …
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This entry is about our IPS Community Suite 4.2 release IPS Community Suite has supported drag and drop uploading to the attachments area at the bottom of the editor since 4.0. In 4.2 we're pleased to add the ability to drag and drop right into the editor, so you can drop your attachment exactly where you want it to show without having to add it afterwards. Drag and drop into editor If your browser and OS supports it you can also copy and paste, either from the desktop or from other content on the web: Copy and Paste Naturally this works for ordinary files as well as images: Drag and drop a file Vi…
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This entry is about our IPS Community Suite 4.2 release In 4.1.18 we added Two Factor Authentication. Already in 4.2 we have announced a new setting to trigger 2FA when logging in from a new device, and in 4.2 we are also adding Authy as an authentication handler. Authy can send a user a text message, make a phone call, or send a push notification to a smartphone app to authenticate the user. You can enable whichever of these options you like. Set Up To set up Two Factor Authentication with Authy, the user will enter their phone number. To verify their phone number they will then enter a code shown in the Auhy app or have a code sent by text mes…
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This entry is about our IPS Community Suite 4.2 release In 4.1.18 we added Two Factor Authentication. Already in 4.2 we have announced a new setting to trigger 2FA when logging in from a new device, and in 4.2 we are also adding Authy as an authentication handler. Authy can send a user a text message, make a phone call, or send a push notification to a smartphone app to authenticate the user. You can enable whichever of these options you like. Set Up To set up Two Factor Authentication with Authy, the user will enter their phone number. To verify their phone number they will then enter a code shown in the Auhy app or have a code sent by text mes…
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