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[4.1.16/4.1.16.1] Commerce support auto-resolve task may lock, or you may receive cron email failures

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An issue in 4.1.16 (and 4.1.16.1) has been identified that may result in one or both of the following conditions being noticed on your site if you use Commerce and the Support feature.

  • You may notice the supportAutoResolve task from the Commerce application is locked
  • If you use cron to run your tasks, you may receive an email alerting you to a failure running the task with debug output

This is a bug within the Commerce application that has been resolved for our next release. If you are affected by this issue, please upload the following file to patch your site

applications/nexus/tasks/supportAutoresolve.php

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