Micromax recently launched their “In” smartphones in India that have now started to appear in the hands of some of their customers. However, to many people’s surprise, some devices have been found to be faulty out of the box suggesting poor quality control. 

Customers took to Twitter and posted videos, pictures and their experiences with the new phone where some of them happen to have major issues. In two instances we found users who received a phone that had the back panel detached from the main body of the phone. This tends to happen during the quality control of a smartphone at the factory and it seems like some phones were overlooked for their unreliable build quality.

I hope #Micromax is problem ko OTA update se solve kar dega ...........!! pic.twitter.com/Rt0wBbJFdi

In some cases, users also found that the display of the phone was either entirely misaligned or “popping out” causing durability and quality control concerns amongst customers. The misaligned screens with gaps have been the most common complaints we’ve seen from users online so far. 

Was just checking out my IN Note from the edges and as you can see, the display panel is not aligned with the frame. Showing you a close up of the right bottom side and the left one. There’s a gap with glue visible here. A pic.twitter.com/PUZP0jN1Xa

Well @Micromax__India
you need to look after your quality control. And this thing is going on YouTube soon!! The phone coming out from the frame lol Smiling face with open mouth and tightly-closed eyes #MicromaxIsBack #MicromaxInNote1 pic.twitter.com/EVgslT0b5Q

Some users are also reporting that their brand new devices are coming with dents and scuffs out of the box. While it may be minor at first, the fact that the phone has a dent right out of the box, is yet another testament to Micromax’s lack of quality control. Having said that, many phones are tested at factories including drop tests from different heights which could be the reason behind this user’s dent on the phone. Having said that, this is no excuse for letting something like a dent pass up in the final quality check of the smartphone. Devices that are used for drop tests at factories aren’t usually meant for sale as a final product, however in this scenario, we suspect this might be the case.  

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