Some PlayStation 5 customers in India reached out to me privately reporting that they did not receive an official warranty card inside the retail box. Both the PlayStation 5 Disc and Digital Edition come with an official Sony warranty card that is yellow in colour. These warranty cards are essential to show at service centres across the country for repairs/replacements in case of unforeseen problems. 

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It is essential that customers who did not receive a warranty card within their retail box get in touch with Sony India customer care. The warranty card includes important information such as the model name, serial number and the warranty validity date for your PS5 console. You will be required to send a copy of the Purchase/GST invoice associated with your purchase in order to get a duplicate warranty card from Sony India. 

To be on the safe side, in order to authenticate that your console was purchased via an Indian retailer, we also recommend sending a picture of the BIS sticker that can be found on the back of your console. 

The PlayStation 5 launched in India on February 2, 2021 and has since been available via restocking six times. The Digital Edition was not available for purchase during the initial launch cycle and was made available in one of the later restocks. 

If you want to know more about the PlayStation 5, you can read our detailed review here where we talk about the console's performance, design and features we feel can be improved. 

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