For most days, online shopping in India can be a trustworthy experience but you do tend to hear off the cuff cases that leaves you speechless. This is one such case where a customer ordered an iPhone 12 from an e-commerce website worth Rs 53,000 and ended up getting a soap bar instead that’s worth Rs 5. 

© YouTube/GoAndroid

Simranpal Singh ordered the iPhone 12, thanks to a price cut during the festive season thinking he invested in a smartphone that will last him for years. However, when the package arrived, he was shocked to discover that his newly bought iPhone 12 had been replaced with a soap bar instead. He recorded the entire process of opening the package and uploaded the video to YouTube. 

He tried to get customer service of the e-commerce website to admit to their mistake so that he could initiate a refund or a replacement. It took him several attempts to finally get the e-commerce website to own up to the mistake and has now been given a refund. 

"The customer service denied that the product had been delivered since it showed ‘Out for delivery’ in their system. However, the behaviour of the logistics team troubled me more, as they called me again to get the OTP or Mobile Number after 'failed' delivery. It raised alarm and suspicion, which further led to 2-3 hours full of stress," he wrote in the video's description.

One way to circumvent a situation like this is to opt for an ‘open-box delivery’ on e-commerce platforms. This prevents delivery agents from replacing your expensive orders with something like a soap bar or a brick. In addition, you can also open the package in front of the delivery agent while capturing a video so that you have all the proof you need to initiate a refund, replacement or make a complaint with the consumer court if the problem is not resolved smoothly. 

Has something like this ever happened to you where the final delivery was replaced by a daily object or something you didn’t order? Let us know in the comments what you think of instances like these popping up.

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