For all who swear by Uber India, another episode of verbal harassment killed the sweet joy-ride for a woman and her husband, who'd taken the cab on a hot sultry day in the national capital.
The woman, Amrita Das, who is a Delhi-based-journalist, experienced lewd comments and misbehaviour from the Uber driver, while she and her husband were travelling in his cab. She took to Twitter to share her ordeal.
"Rude and creepy driver. I demand action. First, he refused to turn on the air conditioner, then says garmi lag rahi hai to aage mere godi me baith jao [If you are feeling hot then come and sit on my lap]. He also ended the trip, moments after starting to drive and forced me out. This is when I was with husband," she tweeted.
@Uber_Delhi @Uber @Uber_Support rude and creepy driver. I demand action. First he refused to turn on ac then says garmi lag rahi hai to age mere godi me baith jao. He also ended trip moments after starting to drive and forced me out. This is when I was with husband. @DelhiPolice pic.twitter.com/qE40ib3B5d— Amrita D (@amritadas) 19 March 2019
And yes, Uber did respond to her Tweet but it was not the kind of response we were hoping for.
"We're so sorry to hear about this. Our team has recently responded via email. Please reply there if you have additional questions."
We're so sorry to hear about this. Our team has recently responded via email. Please reply there if you have additional questions!— Uber Support (@Uber_Support) 19 March 2019
This isn't the first time an Uber driver has shown misconduct towards a female passenger in Delhi. There have been numerous cases reported of women being molested or being talked back rudely to, while riding an Uber.
Just recently Mallika Dua encountered an Uber driver who chose to abuse her when she asked him to increase the temperature of the air conditioning. But this incident with Amrita Das is a new low altogether, wherein the Uber driver isn't just insulting her request, he's being lewd and inappropriate with her as well.
Although, Uber has received the complaint, just like always, their complacency over this matter will also rule the roost, just like the rest of them have in the past. They probably won't take action against the driver and he'll carry on driving in the city, passing horrible remarks to other women who hail his cab.
The need of the hour is for Uber to step up on their hiring operations and also take vital responsibility towards several complaints they receive about their drivers. The drivers should be thoroughly scanned before they are hired and if they misbehave, they should definitely be fired, on the ground. We're not sure why Uber dictates such apathy towards these issues but we're hopeful they'll change their ways soon before something more drastic happens.
Meanwhile, Twitter came out in support of Amrita and this is what most of them had to say:
Worst part is..Uber doesn't have an emergency contact number in India.. happened to us as well...hope you are okay..— Naren (@shipsdeet) 19 March 2019
This is serious. No response from @DelhiPolice @DelhiTrafficPol ?
Don't hesitate in filing a police complaint. @Uber_Support Do you not verify drivers' credentials before hiring? @Uppolice and @uptrafficpolice also need to look into the matter, since the car has no. plate of UP
@Uber_Support Taking this particular driver as reference, I'd like to know how do you ensure something like this does not happen again? Is he going to be let off with a warning? Or sacked? Or sensitised? What are the concrete steps you're taking to make your riders feel safe?— Abhishek Sinha (@raptorhands) 19 March 2019
Sick and tired of @Uber_Delhi drivers. No action taken even after having multiple harrowing experiences. Sack this driver!— Dylan San Delo (@theparambhole16) 19 March 2019
Uber has gone worst in NCR. If u'd ask to turn on AC, they'll lecture you on whether.
Cab drivers in their 'prime category' are even worst.
That's why girls still hesitate to travel alone.. When will this change ð— Divya Sharma (@DivyaSh92292336) 19 March 2019 20 March 2019 20 March 2019
This is genuinely a very common occurrence. Uber should definitely suspend such drivers.— AARUSHI005 (@Aarushiwith2As) 20 March 2019
The most pertinent question though is when will women feel safe in this city? Put aside single women travelling alone, even women travelling with male companions face such threats too. Unless Uber India decisively takes action against their drivers, the situation's not going to change for sure.