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Invision power Board News And Updates.
354 topics in this forum
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In a digital world with no shortage of places to connect, a beautiful theme will help you stand out from the crowd. We previously touched on the importance of branded communities, and now we’re unveiling new functionality that will help make your theme more functional: easy access to header and footer tabs within our new simple theme editor. Invision Community already has a powerful and advanced theme editor allowing total control over every aspect of your community’s UI, however this power comes at the cost of ease of use. We often get asked if there’s an easier way to add a site wrapper, or header and footer with some tweaks to the CSS without learning the c…
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Take control of your community messenger inbox. Topics, replies and reviews are an incredible way to engage with members in a community, but sometimes a conversation needs to be had in private. Invision Community's built-in messenger is a powerful system that allows members to privately message another member, or a group of members, directly within your community. However, allowing your members unrestricted access to reach out could clog up your community inbox (and mind!). There are times when you may want a little space from receiving new messages. For example, when you are… Going on vacation Working on a project that requires your complete…
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Invision Community’s forthcoming release includes an exciting new feature available for all. Announcing the Alert System! 🚨™ The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; existing systems such as PMs are warning points are not suitable. So, we developed a happy medium to empower you. The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community. He…
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As the Invision Community platform continues to evolve, so do the precarious ploys of pesky bots. Oftentimes spammers, whether they are bots or actual humans, spam your community with links in an effort to boost their website’s SEO. There are already a number of ways in the Invision Community platform to fight against spam, including… Our native Spam Defense built into the platform that scores a newly-registered member Placing new registrations into a moderator queue Adding word filters that, when triggered, put the member in a moderation queue We also integrate with various CAPTCHAs. You might be unfamiliar with the term, but you’…
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To celebrate Invision Community turning 20-years-old (an eternity in Internet years), I interviewed the company's founding fathers. Ahh the good ol' days. Remember simpler times? This new video interview touches on Invision Community's past, present and future thanks to the invaluable insight from @Charles, @Matt and @Lindy. In our chat together, these gentlemen... Take a nostalgic trip down memory lane and reflect on the company's origins Explain the power of community amidst the social media boom Offer advice for new community leaders on how to grow Share some of the biggest changes to the platform Recant fond memor…
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Improving SEO with your community is a hot topic with community managers. Many minor tweaks can move the needle in the right direction, but the most significant changes come with increasing crawl efficiency. I recently wrote about changes we made to Invision Community to improve crawl efficiency. By removing thin content pages and being laser-focused on what you want to be crawled, you present a more efficient site ready for crawling. Crawl depth is another metric that impacts crawl efficiency. The more 'clicks' Google and other search engines have to make to get to your content; the less efficient your site is for crawling. With a community, this can present pr…
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Since the dawn of the Internet, forums have remained a dominant force on the worldwide web. Invision Community not only survived the social media boom, we thrived. Our community forum platform is an industry leader and continues to serve thousands of businesses year-round. If community forums are tried and true, then why is the average Internet user bombarded with pleas to follow a brand’s Instagram, Facebook and Twitter accounts versus a forum? It's often the case that when decision makers consider building a community, they look to social media tools first and overlook the power an owned community platform has. It's rare to find an instance where …
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There’s a fine line between freedom of speech and censorship. Invision Community always aims to empower community leaders with options to encourage an open dialogue within a community, while including barriers for members who choose to ignore the guidelines. Invision Community’s latest release, 4.6.11, includes a simple but powerful new feature to help you shape your community’s tone. It’s called Block Submission. Block submission stops a member’s message from being posted if it includes any word(s) added to your Word Filters list with the “Block Submission” option enabled. Word Filters, a previously existing feature, allows community owners t…
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So you’re a small/medium sized business who purchased one of our plans and launched a new community. The topics, replies and views will start to rack up any time now, right? Riiight?! Perhaps you’re a major brand wanting to give your customers a place to connect, ask questions and get more information, but aren't sure how to inspire them to join. Maybe you haven’t even pulled the trigger and launched a new community just yet because you fear your hard work won’t be seen so what’s the point? You feel confident nailing down the color scheme, header, navigation and forum categories, but the dreaded “0 replies” is casting a gloomy shadow over your bright and s…
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Twenty years ago today, Invision Community was founded and within months the first version of Invision Community was released. Little did we know, this would be the start of a remarkable journey spanning several decades. Our first version appeared shortly after we founded the company. It might be hard to imagine a time before social media and YouTube, but when we started out, the web looked very different. The first version of Invision Community was called Invision Board, reflecting the popular term for forums back in the early 2000s. It was full featured and you may recognise some elements that persist today. Like today, it even had a separate contro…
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The Invision Community platform is capable of integrating with other powerful services, creating a unified system of connections with the click of a button. One of the greatest benefits of integrating with Invision Community is instant expanded functionality. This is often done through an API (application programming interface), which allows our platform to seamlessly communicate with third-party developed software like Google, Zapier and SendGrid. We also use webhooks to integrate. Webhooks allow other services and applications to stay in sync with your community data or to perform an action after a specific event occurs in your community. Read more ab…
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Branded communities mobilize your impassioned fans and customers. If you’re even a little familiar with community building, you’ve probably seen marketing jargon about why owning your own community (and not exclusively relying on social media) is absolutely imperative for growth. Relying on social media is a gamble. At any given time the social media giants can take away your platform and following you had spent years building. Meaningful ongoing conversations aren’t really a thing. No customization; your social account won’t have different functionality than everyone else (there’s a few exceptions with Instagram, but it’s based on followe…
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2021 was a big year for Invision Community. 🎉 We launched no-code automation with our Zapier integration, added web push notifications, offline support, stock replies and new reporting metrics. We also improved spam management, SEO crawl efficiency, Clubs, Activity Streams and introduced a native gamification system named Achievements. Not to mention the team grew! 👋 @Matt Finger @Marshall Slemp (and me 🙋🏼♂️). We have lots to look forward to in the new year, but before we reveal more let's take a trip down memory lane. 2021 was one of our best-performing years ever! Here are some highlights: Community Activity 2021 We saw an i…
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Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invalua…
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Gratitude is an essential part of building community. One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good! Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. Here are five ways to show your community members you are thankful for them: 1) Achievements Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderato…
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The holy trinity of successful communities intertwine cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. Before we unpack this special trifecta, let’s define what success means through the lens of community building. While success is subjective, there are a few things we can all agree on: Communities that can consistently deliver value while also connecting people to one another will prosper. Cause Cause is your ‘why.’ Why does your community exist and why should anyone care to join? It sounds obvious, but many businesses have trouble unders…
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Every time I checked in with a newly launched running community, it seemed like there were more and more new people posting. As a result, I found it harder to find my friends' latest run write-ups and even harder to reply directly to them. Speaking with other early adopters, they felt the same way, and we all eventually drifted out of the community's orbit. It's natural to want your community to grow; indeed, a lot of community management strategies are based on increasing registrations and scaling upwards. However, your early adopters may feel very different about growth as they watch their close friendship circles dissolve as more members join and begin …
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Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now! 🎉 Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes. In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community. New! Married group promotions with Achievements…
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🟢 Scaling your community requires overcoming many barriers and learning new ways of working with your community. Rosie explores this in her blog: How we are at the small scale is who we are at the large scale. "In community, we often say to do things that don't scale. To start small. To get the foundations right. To trust that how we are and what we do is what the community becomes, on a larger scale. Our behaviour, our intentions, our alignment, and our goals all influence what the community can become." 🧠 What we think: There is no right or wrong way to scale your community from its humble beginnings and it can be a lot of hard work but that doesn't mean we sh…
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Gathering information, then understanding what to do with it, is essential for sustainability. Reporting tools available in the Invision Community platform can help you better understand the inner workings of your community and decide whether your current setup is leading you towards or away from your bottom line. We recognize that knowledge is power, so we expanded our extensive list of reporting metrics. Invision Community’s latest release, 4.6.8, includes additional reporting tools in the Admin Control Panel (ACP) to empower community leaders. Now, community leaders can not only check registration count, topic creation, device usage and other enga…
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No matter how good your content is, how accurate your keywords are or how precise your microdata is, inefficient crawling reduces the number of pages Google will read and store from your site. Search engines need to look at and store as many pages that exist on the internet as possible. There are currently an estimated 4.5 billion web pages active today. That's a lot of work for Google. It cannot look and store every page, so it needs to decide what to keep and how long it will spend on your site indexing pages. Right now, Invision Community is not very good at helping Google understand what is important and how to get there quickly. This blog article runs …
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Wouldn't it be nice if the Invision Community editor could re-use whole replies, text snippets, and even reply templates? As we get ready to welcome more customers into our staffed community support area, this feature idea has become a reality to help form personalized replies. Invision Community has a saved actions feature that allows the community team to perform multiple actions on multiple topics. For example, you might want to add a title prefix, move the topic and add a reply. This works great for 'canned' responses and actions, but it is less useful if you want to edit the reply to personalize it. Stock replies allow you to set up entire replies, par…
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It’s been a minute since our last blog post, but we have cooked up several epic projects in the interim. To refresh your memory, we recently launched a new platform update, 4.6. It includes *takes a deep breath* Achievements, Zapier integration, web app and push notifications, anonymous posting, solved content, the ability to show when a team member has replied, a new health dashboard, spam improvements and more. In the time since, we prepared a few special treats for you. Before we dive into the feature feast, sample our forthcoming website refresh. In the very near future, our entire website will slip into something a little more comfortable. Not only will the…
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Invision Community's latest update, 4.6, is officially out! To celebrate, we hosted a live event on Zoom. I, alongside two of the three Invision Community co-founders @Charles and @Matt (shout-out to @Lindy) sat down for a roundtable talk to chat about some of the slickest features 4.6 has to offer. If you'd like to refresh your memory with exactly what features we implemented in 4.6, check out our detailed blog post (after you're done watching our live event above, of course). It includes: Achievements Spam Improvements Health dashboard Web app and push notifications Anonymous posting Solved content Sho…
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Ips News 4.x Proud to Present: An interview with Invision Community President Charles Warner
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Nearly two decades ago, Invision Community President, @Charles , set out to make a leading online community platform. Around that time, Charles also met his now-husband of 18-years and hasn't looked back since. Until now. Behind the code, product updates and newsletters are a group of people who share a passion for community building. Considering how volatile and toxic the Internet can be, we want to become more visible, transparent and vulnerable. To help you familiarize yourself with the masterminds behind Invision Community, starting with Charles, we're kicking off a new series that'll highlight our team. I interviewed Charles for the first installmen…
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Well, friends, what a journey we've been on since we started work on Invision Community 4.6.0. With 11 developers accumulating 934 commits over 3,157 files changing 120,281 lines of code, we're ready to show it to the world. Along with over 260 bug fixes, this new release contains some great new functionality. Let's take a look at what's new. Achievements Achievements, badges, ranks, rules, gamification, whatever you want to call it, this is the most significant feature for Invision Community 4.6.0. This brings a whole new level of earning and showing trust to other members while gently nudging more quality contributions to your community. Za…
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Spam is as much a part of life on the internet as emoji overuse, serial GIF abuse and regretful tweeting. But I'm not here to talk about how I conduct myself online; I wanted to talk about three spam improvements coming to Invision Community 4.6. As you may be aware, Invision Community has its own Spam Defense functionality, which uses a mixture of crowdsourced data, publicly available data and our own special sauce to help reduce the number of spam accounts that get through the registration system. Invision Community also has several other tools to mitigate spam post-registration. These tools have served us well, but as spammers evolve, so must our systems…
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One of the overarching goals for any community leader is to shine a bright light on your members. Their contributions should be publicly recognized. Now with Invision Community’s new Achievements system... you can! Achievements is Invision Community’s native gamification system baked into our latest update, 4.6. We’ve dreamed up innovative actions for community leaders to publicly recognize members who show up and participate in meaningful ways. Award Points and badges based on conditional Rules! Here’s what you need to know... Points Our Achievements Points system keeps a running tally of Points. Members may ea…
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Community sharing is community caring. Take it from me: prominently curating your members’ content will profoundly accelerate growth. It’s also pretty darn fun. I’ve run my company, BreatheHeavy, since 2004. While many online businesses shuttered because of social media’s looming presence, mine thrived because of the community. Full disclosure? I had no idea creating a community back in 2004 would become the not-so-secret ingredient to staying alive. Ahh, if only I knew then what I know now. Hindsight is 20/20 (that number gives me anxiety, am I right?), but I never fully understood or appreciated how immensely game-changing community building is. …
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Moderation feels a bit like an outdated term created pre-social media, but it stuck. We’d like to re-frame your thinking in terms of guiding your community versus moderating it. Guidance is an essential component to any thriving community because it creates structure and boundaries for the community. Oftentimes, people think community guidance is about restriction, but in reality it allows your community to express itself in a healthy way. All communities run into issues unless there are clear guidelines laid out for all members. It only takes a couple of toxic trolls to bring down an entire community of thousands of members. As a com…
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